Solutions

All Mondago’s products come packed with plenty of features. Find some of the features listed below, or browse to the product’s specific website for a comprehensive list of all features available within that product suite.

Click to Dial

Dialing from web browsers and integrated applications, including bespoke dialing

CRM Integration

Integrate a supported Business System or CRM Application for features including Contact Popping, Activity Logging, Click to Dial, Add Contact, and more

Presence

Mondago Presence provides a quick way for a user to check the availability of their co-workers, using their extension status or a blended combination of their extension status and Microsoft Teams availability status.

Microsoft Teams Integration

Integrates Microsoft Teams features such as Availability and Chat into Mondago’s desktop client. Enables CRM Contact “Search and Call” directly within the Microsoft Teams Client, and Click to Dial calls to be made through the Microsoft Teams client.

Agent Management

A dockable toolbar provides a simple way for a Call Center agent to change settings

Call Center Wallboard

A lightweight, easy to install and cost effective ACD Wallboard solution for use on a PC

Softphone

Mondago Softphone allows the user to make telephone calls over the internet via a computer

Telephony API

All Mondago’s desktop clients come with an easy-to-use API, enabling users to design their own CRM Integration