Integrating your telephone system with your CRM or business systems can provide significant productivity gains to your organization, for example, know who is calling and quickly get their details on the screen or simply click on their contact number to automatically make your handset dial the number.
Mondago solutions support an extensive range of CRM integrations providing a range of integration features from those described below. Up to four CRM integrations can be concurrently configured.
Visit the Product CRM Viewer for comprehensive supported list of applications and features.
Click to dial
From out of web browsers, integrated applications, and other helpful dialing options
Search the integrated CRM for callers info when you make or receive a call, and “preview” the details in a “toast” pop up
Allow users to “pop” caller’s records within the integrated CRM from a live call or directory
Simultaneously search the contact directories of all integrated CRM applications and call or pop a contact from the results
Add new contacts to the integrated CRM from multiple locations such as the live call Preview window, Call history and Missed calls pop up
Manually or automatically log a record of a call against a caller’s contact record, also called Call Tracking
Add an existing contact’s details from one integrated CRM to another
Microsoft Teams Integration
Go Integrator Cara and Go Integrator Nava support a range of MS Teams features, including setting Teams as the main device, an adapter for CRM integration, and Teams presence for colleagues