Avaya AACC
Go Connect Server Information
Minimum Version Required:
2.6.12 17129, 3.0 18107
Installation Notes:
Version 6 and 7 have been tested.
A domain user needs to be created on the same domain as the AACC. Create the domain user as CCT (AACC) user. Assign agents all agents to be monitored to the CCT user.
Directory Download:
Extensions
Advisories:
Only the agent data is received into the Go Connect Server. No basic PBX data is received.
Agent features are only supported for static seating and not free seating.
Connection Information
Type:
Proprietary (CCT)
Firewall Requirements:
Port: 29373 needs to be open.
PBX Information
Architecture:
Avaya Aura® Contact Center is Avaya's next generation contact center solution, It provides a CTI connection for monitor Avaya agents.
Firmware Requirements (for new installations):
AACC Version 6 and 7 has been testing
| Type | Make Call | Hang up | Answer | Deflect | Blind Transfer | Supervised Transfer | Hold | Pick up | Send DTMF | Call Fwd | Dialback |
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