Avaya Aura Communication Manager

Minimum Version Required:

2.4.0

Installation Notes:

To perform an installation you will need:
The IP address of the PBX (C-LAN) and a valid username and password for the Telnet interface
The Host name of the (or AES server)
TSAPI Stream - Format example:
AVAYA#<switch connection name>#CSTA#<AES or TSAPI Server name>

It's recommended to add users manually for this PBX due to the extensive download each device will use a TSAPI license. If directory download is needed you need to add devices that you want to monitor to the Avaya TSAPI user on the TSAPI server.


AVAYA#S870#CSTA#AES-SERVER1

Username and password for the TSAPI interface.

Directory Download:

Extensions, Agents, Groups

Advisories:

A working AES server should be configured and tested before attempting to connect. Most problems tend to be around the area of users and their privileges.
No IVR events through CTI are received.

Devices that fully support TSAPI monitoring will be supported, known devices:
Handsets - Hardphone
Avaya Communicator
Avaya One-X

Avaya Agent for desktop has not been tested and is not supported.

Type:

TSAPI / Telnet

Requirements:

Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, AES server) as appropriate.
To monitor agents you require a ACD License for the server.

Firewall Requirements:

To PBX - TCP: 5023 (Telnet) This is the older now legacy connection method.
To TSAPI server - TCP: 450 (TSAPI)
Plus additional TCP ports: 1020-1200 (TSAPI)

Architecture:

The Avaya Definity connects onto the LAN via the C-LAN interface and the MAP/D card. AES server is required that includes TSAPI protocol.
The Avaya Communication Manager connects onto the LAN via the Processor Ethernet connection (or C-LAN interface). A separate AES server (version 3 plus) is also required.
The IP address and other settings of the telephone system are set through the Telnet programming interface. Named licenses are not supported

Driver Requirements:

Included

Firmware Requirements (for new installations):

Avaya Definity: Release 7
Avaya Communication Manager: 8