Minimum Version Required:
2.6.12 17129, 3.0 18107
Version 6 and 7 have been tested.
A domain user needs to be created on the same domain as the AACC. Create the domain user as CCT (AACC) user. Assign agents all agents to be monitored to the CCT user.
Only the agent data is received into the Go Connect Server. No basic PBX data is received.
Agent features are only supported for static seating and not free seating.
Port: 29373 needs to be open.
Avaya Aura® Contact Center is Avaya's next generation contact center solution, It provides a CTI connection for monitor Avaya agents.
Firmware Requirements (for new installations):
AACC Version 6 and 7 has been testing
|WAN Connectivity||Trunk Monitoring||Analog Phones Supported||Agent Features Supported|