PBXs and Telephone Systems | Developer Solutions

Welcome

This page provides basic information related to the features available through a telephone system's (PBX) CTI interface. If you would like additional information about a particular PBX's CTI interface then please get in touch using the details provided at the Contact tab and we will try to help.

We hope you find the information useful.

Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date.

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Name Connection Type Supported Over WAN Trunk Monitoring Analog Phones Supported Agent Features Supported License Charge Actions
3CX Phone system Proprietary

4PSA VoipNow Proprietary / HTTPS

8x8 PBX
Aastra 400 CSTA Phase III / HTTP

Aastra 800 CSTA Phase III / HTTP

Aastra BusinessPhone CSTA

Aastra Intelligate/OIP TAPI

Aastra MD Series

Aastra MX One CSTA Phase III

Aastra OpenCom CSTA Phase II / HTTP

Agfeo AS
Alcatel Omni PCX Enterprise (OXE) Alcatel 4400 CSTA - TCP Port: 2555

Alcatel OmniPCX Office (OXO) CSTA

Alcatel OpenTouch Business Edition CSTA

Allworx 6x / 48x HTTP / TAPI

Altigen MaxCS Proprietary
Aspect Unified IP
Asterisk PBX AMI

Auerswald COMmander HTTP / TAPI

Auerswald COMpact HTTP / TAPI

Avaya BCM Proprietary (LAN CTE)

Avaya Communication Manager TSAPI / Telnet

Avaya CS1000 Proprietary (CCT)

Avaya Definity TSAPI / Telnet

Avaya Index

Avaya IP Office TAPI

Avaya Meridian 1 Option

Broadsoft Broadworks Proprietary (XSI-CTI) (XSI-TLS) (XSI-HTTP/S)

Broadsoft M6 TAPI
BT Quantum Proprietary

BT Versatility Proprietary

Centile Istra HTTP

Cisco Call Manager Express Proprietary/Telnet

Cisco CSTA connection CSTA/XML
Cisco UC Manager Business Edition Tapi
Cisco UC300 Not supported
Cisco UC500 Proprietary/Telnet

Cisco Unified Call Manager Tapi
DeTeWe OpenCom CSTA/HTTP

Digium SwitchVox HTTPS/XML
Epygi QX/Quadro Not supported
Estech ESI
Fonality PBX

Genband PBX CSTA (over SIP)
Grandstream UCM AMI

IC-Talk MM Series Not supported
Innovaphone PBX TAPI/XML

Intelbras Impacta CSTA/HTTP

IP Cortex PBX AMI

IPFX PBX Proprietary
Iwatsu ADIX
Ericsson LG eMG80 Tapi

Ericsson LG IPECS Tapi

Ericsson LG ipLDK Tapi

Ericsson LG LDK Tapi

Ericsson LG UCP Tapi

M5 Proprietary

Matracom MC/L Not supported
Mitel 3000 Proprietary

Mitel 3300 Proprietary (MiTAI)

Mitel Axxess (InterTel) Proprietary (OAI)

Mitel CS5000 (interTel) Sufficient OAI resources for Monitor and Call Control

Mitel MCD Proprietary (MiTAI)

Mitel MiVoice Business Proprietary (MiTAI), HTTP

Mitel MiVoice Enterprise CSTA Phase III

Mitel MiVoice Office 250 Sufficient OAI resources for Monitor and Call Control

Mitel MiVoice Office 400 CSTA Phase III / HTTP

Mitel SX Series
NEC Aspire Tapi

NEC DXE

NEC SL1100 Tapi

NEC SV8100 TAPI

NEC SV8300 TAPI

NEC SV8500

NEC SV9100 TAPI

NEC Univerge 3C/9000 Not supported

NEC XN120 (Topaz) Proprietary/HTTP

Nfon PBX uaCSTA

Nortel BCM Proprietary (LAN CTE)

Nortel Norstar

Panasonic KX-NCP CSTA

Panasonic KX-TD
Panasonic KX-TDA CSTA

Panasonic KX-TDE CSTA

Panasonic NS CSTA

Panasonic NSX CSTA

RingCentral PBX
Samsung DCS

Samsung OfficeServ Proprietary

Samsung SCMC CSTA

Samsung SCME CSTA

Sangoma FreePBX AMI

ShoreTel ShoreGear TAPI (connects to the HQ Server)

Snom One CSTA / HTTP

SpliceCom Maximiser Proprietary / LDAP

Starface PBX
Swyx
Tadiran Aeonix TAPI/HTTP

Tadiran Coral IPX TAPI/HTTP

Teldat Elmeg Hybird TAPI/HTTP

Telrad PBX Not supported

Toshiba CIX CSTA/SNMP

Toshiba CTX CSTA/SNMP

Toshiba IP Edge CSTA/SNMP

uaCSTA Handsets Akuvox uaCSTA

uaCSTA Handsets Mitel (Aastra) uaCSTA

uaCSTA Handsets Panasonic uaCSTA

uaCSTA Handsets Snom uaCSTA

uaCSTA Handsets Yealink uaCSTA

Unify 5000 CSTA

Unify 8000 CSTA

Unify Hipath 3000 CSTA Phase III and SNMP

Unify Hipath 4000 CSTA Phase III

Unify HiPath DX / Realitis DX CSTA Phase II

Unify Open Office (HOOME) CSTA Phase III and SNMP

Unify OpenScape Business CSTA Phase III and SNMP

Unify OpenScape Office (MX/LX) CSTA Phase III and SNMP

Voicenet IP PBX Proprietary
Yeastar MyPBX AMI, Proprietary

Zultys MX CSTA/Proprietary

Zycoo Coovox AMI

Octopus F200 - F400 - F600 Please refer to Unify Hipath 3000

Octopus FX

Octopus F900

Clearvox AMI, Proprietary

Ericsson LG IPECS CLOUD SAPP

Genband Kandy
Xelion Xelion 6
Firstcom Universe Proprietary
Yeastar S-Series PBX
Mitel MiCloud Business Proprietary (MiTAI), HTTP

Unify OpenScape Voice CSTA XML (CSTA323)
Vodia PBX CSTA / HTTP

Clearvox NEXXT

Glossary

Name
Make and model of the telephone system.
Supported Over WAN
The CTI protocol can be reliably routed across a wide area network.
Trunk Monitoring
Trunk side information is available through the CTI interface.
Analog Phones Supported
Call control and events from Analog handsets are available through the CTI interface.
Agent Features Supported
Agent login, logout and status change are supported through the CTI interface.
License Charge
An approximate indication of telephone system CTI license price:
  • Empty: Probably no charge but advisable to check;
  • $: typically less than 500 USD;
  • $$: typically greater than 500 USD.