Supported telephone systems

Name	Supported by Go Connect Server	Supported by Go Gateway	Supported by Go Hosted	Directory synchronization	Trunk monitoring	Analog phones supported	Agents supported	License charge ⁸	Connection requirements⁹
3Com NBX
3CX Phone system									CTI server must be installed on the 3CX PBX platform PC.
Aastra 400									A CSTA license is required for each monitored extension.
Aastra 800									An Open CSTA 100 license is required
Aastra BusinessPhone									Support for this platform has been discontinued
Aastra Intelligate/OIP									OIP driver must be installed and licensed manually first. A TAPI Pro license is required for each monitored extension.
Aastra MX One									CSTA licenses are required for each monitored extension.
Alcatel Omni PCX Enterprise (OXE) Alcatel 4400									TAPI license (code 143) for each monitored extension
Alcatel OmniPCX Office (OXO)									3rd Party TAPI license is required
Aspect UIC
Asterisk Asterisk
Auerswald COMmander									A TAPI license is required to monitor more than four extensions (eight on COMmander 6000).
Avaya BCM									Dedicated LAN CTE Dedicated LAN CTE license (One)
Avaya Communication Manager									Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, AES server) as appropriate
Avaya Definity									Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, MAP-D) as appropriate
Avaya Index									Support for this platform has been discontinued
Avaya IP Office									A CTI Link Pro license is required
Broadsoft Broadworks
Broadsoft M6									1st party TAPI
BT Quantum
BT Versatility									Broadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported.
Cisco Call Manager Express									A username AND password is required for every device to be monitored.
Cisco CSTA connection									Configuration of the Cisco CME/UC500 for CSTA is required before connecting.
Cisco UC500									A username AND password is required for every device to be monitored.
Cisco Unified Call Manager									The Cisco TAPI driver for the correct version of Call Manager must be installed manually first.
DeTeWe OpenCom									Support for this platform has been discontinued
IP Cortex PBX
IPFX IPFX
LG IPECS									3rd Party TAPI license
LG ipLDK									3rd Party TAPI license
LG LDK									LAN Card and 3rd Party TAPI license
M5 M5
Mitel 3000									Broadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported
Mitel 3300									MiTAI server 'license to use'
Mitel Axxess (InterTel)									Network card (or Transceiver) and sufficient PAL points for OAI Monitor and Call Control
Mitel CS5000 (interTel)									Sufficient OAI resources for Monitor and Call Control
Mitel MCD									MiTAI server 'license to use'
NEC Aspire
NEC DXE									Support for this platform has been discontinued
NEC SL1100									3rd Party TAPI license
NEC SV8100									3rd Party TAPI license
NEC XN120 (Topaz)									An applications Enablement Services card is required
Nortel BCM									Dedicated LAN CTE Dedicated LAN CTE license (One)
Nortel Norstar									Support for this platform has been discontinued
Panasonic KX-NCP									Network card
Panasonic KX-TD									Support for this platform has been discontinued
Panasonic KX-TDA									Network card
Panasonic KX-TDE									Network card
Panasonic NS1000									CTI Activation Key is required (KX-NSF101 for NS1000)
Samsung DCS									Support for this platform has been discontinued
Samsung OfficeServ									A 3rd party OpenTsp license is required
Samsung SCM Express
ShoreTel ShoreGear									TAPI Application Server (SKU30049) license
Siemens 5000
Siemens 8000
Siemens Hipath 3000									Network connection (LIM or HG1500).
Siemens Hipath 4000									CA 4000 server
Siemens Open Office (HOOME)									Spare CSTA License (not the default one)
Snom One
SpliceCom Maximiser
Tadiran Coral IPX									Support for this platform has been discontinued
Tekelec Tekelec
Telrad Connegy									Support for this platform has been discontinued
Toshiba CIX									Network card and Spare CSTA license
Toshiba CTX									Network card and Spare CSTA license
Toshiba IP Edge									Spare CSTA license

Notes

1. This telephone system is in the process of being added. Please speak to a support representative for further guidance.
2. This telephone system is supported for legacy sites. Please speak to a support representative for further guidance.
3. Too many extensions may be downloaded.
4. Trunks aren't automatically downloaded. They are added by configuration.
5. Trunks aren't monitored but the trunk number is available on the call.
6. Analog extensions are monitor only
7. Only limited control is available (make call, hangup).
8. The cost indication is meant as a guide only, because of regional variations.
9. The Requirements information is meant as a guide only, because of regional variations. Some telephone systems do not support the use of multiple applications connecting at the same time.